CommerceBear is incredibly thrilled to welcome Sally Labib to the team! Bringing deep expertise from Shopify and TouchBistro, she’s got all the know-how to create a world-class experience for our merchants. She’s already making a huge impression with her drive to learn, improve, and challenge the status quo — and we got the chance to ask her a few questions.
What are you most excited about as you join Bear?
There is an incredible energy percolating around this organization; people are so willing to help, educate, and explain - I love that!
You’re joining us from a much larger company - what attracted you to join a smaller team like ours?
Shopify gave me an incredible opportunity to see how a technology company operates at-scale and stays flexible in an ever-changing industry - with that, came a sense of being ‘a drop in the ocean’ and sometimes even feeling lost at sea. I’m excited to see land on the horizon here: we are a cohesive team, focused on a shared goal, and each result feels so close, it’s palpable.
In short, there is a world of space here to grow into. (And replicate some of that at-scale magic ✨!)
What’s your philosophy for customer success?
I believe in a strong and frequent feedback loop; when people know what to expect, there’s room to collaborate - that’s what I’m here to do with our users: dream alongside them.
What are your first moves for getting to know a whole new set of customers?
Active listening, humility, and empathy. I know the world of technology, but I haven’t ever been a furniture designer -- I need to learn from them, so they can learn from me.
What’s your favorite article of furniture?
I love to go antiquing: I have a desk for a Home Teacher with a full scroll of lessons (patented in 1885) which functions as a desk, a chalkboard and a world map (which isn’t exactly accurate, but still).
What are your go-to downtime activities?
In a lockdown: you’ll find me studying TV series or documentary films. Not in a lockdown: I love the Blue Jays; I can’t resist a stand-up comedy show; and I get some pretty awesome eats in the city -- I love finding new restaurateurs and their havens.
I hear you’ve got cats! Can you introduce us? What are they like?
SURE CAN! Two sibling kitties -- think ‘patience’ and ‘prudence’ except they’re more like ‘calamity’ and ‘curiosity’ -- Onyx (all black) & Maestro (in the tux):
Welcome to the team!