FAQs | CommerceBear

furniture landscape
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Why furniture on the internet?

Every day, more consumers shift their spending to online channels. By 2022, the total US ecommerce market is expected to surpass 700B USD. Manufacturers and wholesalers relying mostly on brick and mortar dealer networks will need to diversify revenue and become omni-channel. Tapping into this represents an incredible opportunity, but it isn’t easy. The COVID-19 crisis has only accelerated widespread adoption of ecommerce within the home goods vertical. Wayfair, Amazon, Overstock, and others are all experiencing massive growth, highlighted by a surge in new customers and continued consumer adoption of online buying.

How big is the vertical?

Massive. Furniture and home furnishings ecommerce revenue in the United States was 65.1B USD in 2018 and is projected to increase to 100B USD by 2022. The addressable market globally is $600B USD, and growing. To put this in perspective, Wayfair.com, a leading online retailer in the space, has over 12,000 merchants on their platform.

Why not just do it yourself?

Building a scalable and profitable ecommerce revenue channel requires a tremendous amount of expertise, human capital, automation, and organized product data to be successful. Most merchants adopt a "set it and forget" model, hoping their launched products will scale organically. That’s just not how it works. Bear's home goods specific platform and managed services provide SMBs, top 100s, and family businesses across North America with the superpowers needed to win.

What's our track record?

We’ve worked with 60K+ articles of furniture from leading brands and deeply understand what it takes to establish and drive effective multichannel revenue. We even have our own white label brands that we use as a sandbox to test new product features and technology: Sloane Elliot, Oliver Pierce, and Common Home.
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Many of our white label products are best-sellers and recommended buys across all platforms. Including the Colby, ranked 3rd overall on Overstock.com, the Asbury on Wayfair.com. To explore other top Bear SKUs, get in touch and we’ll walk you through it.
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Which channels make sense for my company?

Each online retailer and marketplace is different - you can visit our channel matrix for a detailed breakdown of how they all work. You can also familiarize yourself or apply to sell here:
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Amazon Vendor
‍Amazon Seller
‍Amazon Canada
‍Hayneedle
‍Houzz Vendor
Houzz Seller
Houzz Trade
‍Overstock
Overstock Canada
Overstock Business
‍Walmart DSV (Direct Ship)
‍Walmart Marketplace
‍Walmart Canada
‍Wayfair
Wayfair Canada
‍eBay
‍Google Shopping

product and pricing
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How can I get in touch?

You can reach us anytime at hello@commercebear.com‍

I need support, who can help?

If you’re an ecosystem customer and have an escalated ticket, please get in touch with your account manager or send an email to help@commercebear.com

How are payments made?

All payments are made via credit card, in USD. We currently use Stripe as our processor.

Does it matter if I’m based in the US or Canada?

Not at all. We work with brands in both markets. Whether you are in the US or Canada, CommerceBear can add tremendous value to your business.

How does automated inventory work?

TLDR; it’s like magic and it saves you a tonne of time and money ⚡
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Most brands have antiquated systems that aren’t compatible with Wayfair, Amazon, Overstock, etc. This means that they’re forced to update their inventory manually, which is inherently inefficient and error prone. To learn more about the platform, you can talk to us anytime.

What does Bear cost?

Our pricing is structured to align our success with yours, which means our fees are decidedly low. We also participate in a small GMV sales contribution to ensure we only win when you do. To learn more about our pricing, click here.

I need a custom integration!

We launch new platforms on an ongoing basis, so we may already have it under development or we may be able to custom build it for you. Just get in touch with us or send an email to hello@commercebear.com and we’ll help you out.‍

subscriptions
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How does it work?

It’s pretty flexible! You’ll start with multichannel publishing to get your catalog set up, and from there graduate to our platform subscription that’s billed every 30 days. Beyond that, you have the ability to add features, change products, or adjust channels at any time—just reach out to us.

When will I be charged?

All of our subscriptions and GMV contributions are charged monthly (every 30 days) to your credit card. You can update the payment method anytime by logging in to your account or by reaching out to us.

What if I change my mind?

No problem, just let us know within the first 30 days. We stand by our product.

I can't access my account!

If you can’t reset your password or if the reset email isn’t showing up in your inbox, email help@commercebear.com and we’ll take care of you!

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